The RFID pocket reader with Bluetooth® wireless technology has UHF RFID technology allowing information to be read and written on devices, name tags or transponders placed on objects for their identification. Read/write operations can occur without a line-of-sight, at longer distances and faster speeds compared to other passive technologies. This creates a less expensive, more efficient and automated process.
The HID version supports native keyboard emulation allowing the reader to interact directly with legacy applications, office automation software or any other generic solutions requiring manual input.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
