In the age of e-commerce business, order fulfillment is more critical than ever. Brands aim to meet customer expectations while maintaining a seamless and effective supply chain. The choice between using stationary industrial scanners and mobile computers at various stages can have an equally significant impact on efficiency and customer experience. Order fulfillment involves taking an order from a customer, packing the products, and shipping them to the desired location.
THE RISE OF E-COMMERCE BUSINESS AND ITS CHALLENGES
The explosive growth of e-commerce business has brought with it increased challenges related to e-commerce order fulfillment. Supply chain agility and order management accuracy are fundamental. Even a small variance in inventory levels can cause significant delivery delays and customer dissatisfaction.
OUTSOURCING ORDER FULFILLMENT OR KEEPING IT IN-HOUSE
Many companies are considering outsourcing order fulfillment to reduce costs. However, this shift also means relinquishing a vital aspect of customer service to external parties. Keeping fulfillment in-house provides greater control, especially with a strong management system in place.
TOOLS OF THE TRADE: STATIONARY INDUSTRIAL SCANNERS VS. MOBILE COMPUTERS
Efficient order fulfillment strategies are highly dependent on the technology employed. Large fulfillment centers typically use stationary industrial scanners for high-volume scanning, especially during the receiving inventory phase. In contrast, mobile computers provide flexibility and are useful for checking inventory levels on the go, ensuring that the order fulfillment process flows smoothly from warehouse to production to shipping.
CUSTOMER BASE AND THEIR EXPECTATIONS
Understanding your customer base is vital. If you primarily serve a tech-savvy audience that values speed, mobile computers may be a better option. They offer faster response times and greater versatility. On the other hand, if your business is large and you prioritize bulk processing, stationary scanners would be the preferred choice.
EXPLORING ORDER FULFILLMENT OPTIONS
When brands evaluate their order fulfillment options, it is essential to consider both current needs and future expansion. A mix of stationary industrial scanners and mobile computers is likely to be the optimal solution for scalability.
INVENTORY MANAGEMENT AND CUSTOMER EXPERIENCE
Effective inventory management is a critical aspect of guaranteeing that customer orders match packing slips. Discrepancies can result in a negative impact on the customer experience and lead to returns.
THE FINAL VERDICT
The choice between stationary industrial scanners or mobile computers depends on the specific demands of an e-commerce business. Each has its advantages. Stationary industrial scanners provide consistency, especially in high-volume situations, while mobile computers offer flexibility that improves the overall customer experience.
Ultimately, as the e-commerce industry evolves, so do the tools and technologies associated with it. Whether it is a stationary scanner or a mobile computer, it is important to choose tools that align with your order fulfillment strategy and meet or exceed customer expectations.